Support

Most problems are fixed in a minute with the checks below. If not, contact us and we'll help.

Quick checks

• “Not sent” with a domain or sender error — your domain isn't verified at the email provider yet. Open the provider's Domains page, add the records it shows, and run SendAs Bridge's domain check.
• Emails land in spam — DKIM is missing or DMARC fails. Send yourself a test from the setup page and open it in Gmail: SendAs Bridge shows Gmail's own verdict.
• No From row in Gmail — reload the Gmail tab after installing or updating the extension.
• “SendAs Bridge needs your permission to reach…” — open Settings → Email providers and click “Grant access”.
• Locked — you turned on a passphrase; click the toolbar icon and unlock.

Contact

Write to us through the Cedar Labs page on Gumroad or open an issue on GitHub. Pro customers get priority replies.

Please include the provider you use and the exact error message. Never send your API key.